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Frequently Asked Questions

Can’t find what you’re looking for in the info noted below?

Shipping Info

We offer free standard shipping on all orders. Orders will ship via FedEx Ground unless the order is small enough to fit into one of our padded envelopes. Smaller orders such as this will ship via FedEx Smart Post First-Class Mail through their partnership with the United States Postal Service. Contact us for rush shipping options if needed.

Tracking Your Order

Orders are shipped on business days, Monday-Friday. Orders placed before 11am CST will ship same day. Orders placed after 11am CST will ship the next business day. All orders ship from Omaha, Nebraska – in the heart of the U.S. So midwest orders should be delivered in 1-2 business days, with east/west coast orders arriving in 3-4 business days.

Warranty & Returns

All returned items must be received within 30 days of the delivery date in unused, pristine condition with original tags and packaging. Contact us to initiate the return process. Return shipping is the responsibility of the customer. All of our clear TPU handbags come with a 1 year warranty. Any issues? We’ll fix or replace your CHANT bag.

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